Refund policy

Prints, canvases, cards and books

Your artwork will arrive in pristine condition as it is securely packaged, with care and attention. In the extremely rare event that your artwork doesn't arrive in perfect condition, I have a 100% satisfaction guarantee for your peace of mind. Please do contact me directly as soon as possible, with photos of the damaged item(s), and I will send a replacement.

Refunds are not provided for any prints that are left at depots uncollected or where cards are not left by postal services for redeliveries to be organised. If your prints have not arrived at the expected time, please check the status of delivery on the Royal Mail track and trace website. Your prints will likely be at your local depot, so please check there and quote your reference number.

Refunds are not provided in any instance where incorrect shipping addresses have been given - it is the customers responsibility to make sure these are correctly given at the checkout. If you have accidentally given an incorrect shipping address, please contact me asap with an updated address, as once orders are shipped I cannot amend these details.

Workshops terms of booking

Cancellation policy

We will not refund your fee if you are unable to attend. We strongly recommend you have insurance in place to cover any eventualities where you may be unable to join us. However, if the workshop is fully booked and we are able to re-sell your place, we will refund you.

Exceptional circumstances

We cannot be held liable for situations beyond our control, including (but not limited to) acts of war, acts of God, threats or acts of terrorism, civil unrest or unforeseen personal circumstances. We also can’t offer refunds for illness, travel delays or any other circumstances. Please make sure you have adequate insurance in place to cover for this.

Cancellation on our part

If we need to cancel the workshop, we will refund the money you have paid to us. We cannot be held responsible for other costs – such as accommodation or travel and strongly recommend you have insurance in place to cover this.

Copyright content and course materials

All course material, workshop content and marketing literature is protected copyright. What that means in simple terms is that you may not copy it.

Video

As part of some online workshops you are sent a video recording of the session - this is made clear in the workshop overview. By attending you consent to a recording being made. Videos are only be sent to clients from the specific workshop and are not used for any other purpose. By booking you agree not to distribute videos in any way.